Can You Tell Good Service From Bad; Recognise Value For Money; Compare Prices, Staff Efficiency, Product Range, Customer Service Between Rival Firms?
If so you might easily find work as a ‘Mystery Shopper’ and be paid to comment on service in shops, banks and building societies, hotels, cinemas, veterinary surgeries, restaurants, even on long distance flights and holidays.
Poor service is the number one reason customers turn their back on a business and start shopping elsewhere. Worse still, one dissatisfied customer tells on average sixteen more people about their experience, meaning even greater loss of customers and profits for business owners.
Even taking too long to answer the telephone or repleenish the shelves, inadequate parking facilities, crowded toilets and poor staff-customer relations can alienate customers quickly.
No company can afford to be complacent or fail to check its own operating standards for long.
Companies need to know how they are perceived by customers and if rival firms are setting higher standards and attracting custom from them. Hence the need for regular checks to be made on all aspects of the business from product range and quality of choice, to staff attitudes, customer care, after sales service, and so on.
But there’s no easy way for firms to investigate themselves.
Staff who know they are being watched work harder, giving a false impression or, worse still, they consider their employers are spying on themm, intent on catching them out and threatening dismissal.
Document Shredding NorwichDocument Shredding Norwich service can be carried out for anyone who wants to dispose of personal information. The company that operates the
Document Shredding Norwich service can provide firms with containers where they can place all of their documentation that`s awaiting shredding. These containers, once full, can be taken away and the container plus its contents are shredded using a high powered crosscut shredder. This type of
Document Shredding Norwich So, mystery shoppers go undetected into a business, seeing things as they really are, through the eyes of people who really matter - customers! What they see and the service they receive will not be affected by who they are and what influen
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